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Anchor a corporate culture based on ethics, compliance, integrity and recognized codes of conduct
- 100% of employees and partners aware of Orabank brand values
- 95% at-risk employees and administrators trained in compliance and ethics
- 100% of employees at risk subject to international anti-corruption tests
- 100 % of transactions covered by anti-money laundering arrangements
Maintaining effective governance
- 100% attendance at Board Committee meetings
- 0 director in conflict of interest
Building relationships of trust, harmony and sustainability with our various partners
- 75% of customers use digital offers
- More than 90% of customers satisfied with the quality of services
- 100% of the documents issued comply with the principles of the charter Communication Responsible
| Offering attractive and motivating working conditions
- 100% employees are evaluated annually by their supervisors during an interview
- 98% retention of the highest-rated employees
- Absenteeism rate < 3.5%
- 100% of employees have taken their annual leave
Supporting and developing human capital
- 100% of employees have received training
- 90% Position/Profile Matching Rate
Ensuring the representativeness of society and equal treatment
- 100% of age groups are represented in the workforce
- 50% of women in positions of responsibility
| Creating local wealth for our partners and employment
- More than 20% of our credit commitments to small and medium-sized enterprises
- Outstanding credits for financing women’s and youth entrepreneurship
- Outstanding loans for microfinance
Fostering economic and social inclusion through our digital service offerings
- 75% of customers use mobile banking solutions
Commit to regional solidarity actions
- At least 1 active solidarity action per country for health and education
- At least one program per country for participatory savings products
| Increasing the Group’s environmental performance
- 100% of the Group’s subsidiaries’ branches have an environmental management system
- 100% of branches manage their energy consumption
Financing green growth and supporting investment through climate change adaptation measures
- 150 million CFA francs of structured finance mandates
- 6 billion CFA francs in projects supported under SUNREF
- Water and sanitation projects in development
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